"Bethann" <bethy61...@yahoo.com> wrote in news:1141010328.916302.19069...@z34g2000cwc.googlegroups.com:
Also, Coach has a life time guarantee on their bags and if at
anytime something is wrong with your bag they will send you a new one.
I did have a major problem with a Coach backpack I bought about 5 years
ago, where the color would flake off the edges of the two top handles.
After replacing it for me 3 different times, Coach did finally give me my
money back.
That said, I'm fairly certain that I got this level of customer service
because 1) it was purchased at a Coach store and 2) I still had my receipt
from the original purchase. I couldn't say what would have happened if both
of those were not the case.
Michele
"I'm not mad at you, I'm mad at the dirt."
Joan Crawford in "Mommie Dearest"
Take out the NOT to get the correct email address.