Home / alt.fashion / Thursday, February 16, 2006
"cofarb" <do...@cofarb.com> wrote in message
news:y6–dnURY7YF1nmjenZ2dnUVZ_tGdn...@adelphia.com...
that is that many times when I ask who I am speaking with in the process of
conducting business, I am denied this information. This is so foreign to me
as I was always taught that in a business setting it is only proper to
answer the telephone with your company's name and your name clearly. To me,
when someone denies you their identification (first name only is fine), it
indicates they may be a problem – and I've seen this borne out many times.
I ALWAYS speak to a manager when this happens and voice my displeasure at
'customer service' that denies the customer the service of knowing who
they're speaking to!
And, yes, ALWAYS get someone's name when speaking to them. I write down the
date and time of the call as well as the name of the rep and action decided
upon (on my calendar) so that I can refer back to it if I need to speak to
them again.
Jamie
Horrible store experience– T. Anthony
"Vampkel" <vamp...@aol.com>
2/16/2006 5:32:36 PM
So this may be a little OT, but i did find the ad for this shop, T. Anthony
in shop,etc, so i thought it still relevent, and i would love some advice.
Thanks to those who read thru.
i saw in shop etc. a photo compact that would be perfect for hubby to
showcase some of his pictures in. I went to the T. Anthony website, found
the compact, and ordered it. I also asked them to monogram it.
I received the item, and gave it to hubby for xmas. he opened it up, and
the plastic inside was ripped. I emailed them and they said to return it
and they'd replace it.
I got it back, and this time the compact wouldn't open. i pulled and
pulled...nothing. not wanting to break it, i called the store. They said
to return it and they'd replace it.
3rd time it arrives, and its ripped again. It could be the 1st one, i
didn't remember the details of where the 1st one was ripped, so i can't be
sure. So at this point, I just want a refund. I call the store, the
manager/owner says to mail it back with my credit card information.
A few days ago, I get a regular envelope stating the store policies, and
underlined is "monogrammed items cannot be returned". Of course i know
this, but the item was damaged in the first place, and every time after
that, something was wrong with it. I had hubby call this store, since this
time i was livid, not to mention we didn't even have a product. The guy he
talked to said that we had damaged the item (so untrue!), and all he could
do was return the compact to us.
I called my credit card company and explained all this. They said i had a
claim and are sending me a form. The T. Anthony people do not care. They
are small, probably a mom and pop store, and it just irks me that i am the
consumer and they are so unapologetic.
anyhow, just sharing this experience. i would never order from them again,
and would happily spread the word about how awful they are!
––kel
in shop,etc, so i thought it still relevent, and i would love some advice.
Thanks to those who read thru.
i saw in shop etc. a photo compact that would be perfect for hubby to
showcase some of his pictures in. I went to the T. Anthony website, found
the compact, and ordered it. I also asked them to monogram it.
I received the item, and gave it to hubby for xmas. he opened it up, and
the plastic inside was ripped. I emailed them and they said to return it
and they'd replace it.
I got it back, and this time the compact wouldn't open. i pulled and
pulled...nothing. not wanting to break it, i called the store. They said
to return it and they'd replace it.
3rd time it arrives, and its ripped again. It could be the 1st one, i
didn't remember the details of where the 1st one was ripped, so i can't be
sure. So at this point, I just want a refund. I call the store, the
manager/owner says to mail it back with my credit card information.
A few days ago, I get a regular envelope stating the store policies, and
underlined is "monogrammed items cannot be returned". Of course i know
this, but the item was damaged in the first place, and every time after
that, something was wrong with it. I had hubby call this store, since this
time i was livid, not to mention we didn't even have a product. The guy he
talked to said that we had damaged the item (so untrue!), and all he could
do was return the compact to us.
I called my credit card company and explained all this. They said i had a
claim and are sending me a form. The T. Anthony people do not care. They
are small, probably a mom and pop store, and it just irks me that i am the
consumer and they are so unapologetic.
anyhow, just sharing this experience. i would never order from them again,
and would happily spread the word about how awful they are!
––kel
"cofarb" <do...@cofarb.com>
2/16/2006 5:59:40 PM
I don't have anything useful to say, but I feel your pain, and I know that a
lot of a.f.ers will empathize.
ftr, I try to *always* get a name when I speak to customer service reps when
there is a problem. For some reason, it seems more significant when I can
say, "Thank you, John. I appreciate..." I would probably also write a
letter containing all of the information you posted.
Let us know how it works out, please.
cofarb
"Vampkel" <vamp...@aol.com> wrote in message
news:RsydnTL_ns4cYGne4p2...@comcast.com...
lot of a.f.ers will empathize.
ftr, I try to *always* get a name when I speak to customer service reps when
there is a problem. For some reason, it seems more significant when I can
say, "Thank you, John. I appreciate..." I would probably also write a
letter containing all of the information you posted.
Let us know how it works out, please.
cofarb
"Vampkel" <vamp...@aol.com> wrote in message
news:RsydnTL_ns4cYGne4p2...@comcast.com...
So this may be a little OT, but i did find the ad for this shop, T.
Anthony in shop,etc, so i thought it still relevent, and i would love some
advice. Thanks to those who read thru.
i saw in shop etc. a photo compact that would be perfect for hubby to
showcase some of his pictures in. I went to the T. Anthony website, found
the compact, and ordered it. I also asked them to monogram it.
I received the item, and gave it to hubby for xmas. he opened it up, and
the plastic inside was ripped. I emailed them and they said to return it
and they'd replace it.
I got it back, and this time the compact wouldn't open. i pulled and
pulled...nothing. not wanting to break it, i called the store. They said
to return it and they'd replace it.
3rd time it arrives, and its ripped again. It could be the 1st one, i
didn't remember the details of where the 1st one was ripped, so i can't be
sure. So at this point, I just want a refund. I call the store, the
manager/owner says to mail it back with my credit card information.
A few days ago, I get a regular envelope stating the store policies, and
underlined is "monogrammed items cannot be returned". Of course i know
this, but the item was damaged in the first place, and every time after
that, something was wrong with it. I had hubby call this store, since
this time i was livid, not to mention we didn't even have a product. The
guy he talked to said that we had damaged the item (so untrue!), and all
he could do was return the compact to us.
I called my credit card company and explained all this. They said i had a
claim and are sending me a form. The T. Anthony people do not care. They
are small, probably a mom and pop store, and it just irks me that i am the
consumer and they are so unapologetic.
anyhow, just sharing this experience. i would never order from them
again, and would happily spread the word about how awful they are!
––kel
Anthony in shop,etc, so i thought it still relevent, and i would love some
advice. Thanks to those who read thru.
i saw in shop etc. a photo compact that would be perfect for hubby to
showcase some of his pictures in. I went to the T. Anthony website, found
the compact, and ordered it. I also asked them to monogram it.
I received the item, and gave it to hubby for xmas. he opened it up, and
the plastic inside was ripped. I emailed them and they said to return it
and they'd replace it.
I got it back, and this time the compact wouldn't open. i pulled and
pulled...nothing. not wanting to break it, i called the store. They said
to return it and they'd replace it.
3rd time it arrives, and its ripped again. It could be the 1st one, i
didn't remember the details of where the 1st one was ripped, so i can't be
sure. So at this point, I just want a refund. I call the store, the
manager/owner says to mail it back with my credit card information.
A few days ago, I get a regular envelope stating the store policies, and
underlined is "monogrammed items cannot be returned". Of course i know
this, but the item was damaged in the first place, and every time after
that, something was wrong with it. I had hubby call this store, since
this time i was livid, not to mention we didn't even have a product. The
guy he talked to said that we had damaged the item (so untrue!), and all
he could do was return the compact to us.
I called my credit card company and explained all this. They said i had a
claim and are sending me a form. The T. Anthony people do not care. They
are small, probably a mom and pop store, and it just irks me that i am the
consumer and they are so unapologetic.
anyhow, just sharing this experience. i would never order from them
again, and would happily spread the word about how awful they are!
––kel
Leigh Melton <le...@nbi.com>
2/16/2006 6:53:42 PM
On Thu, 16 Feb 2006 17:59:40 –0500, "cofarb" <do...@cofarb.com> wrote:
second call – you know you're getting the runaround in other words –
when the CSR picks up the phone say very politely, "For quality
assurance purposes I am recording this call."
I haven't had to use this tactic yet, but it sounds pretty good. I
happen to really have a recorder that plugs into my phone, so I WILL
record it. Even if I didn't, no way the CSR would know that.
I wish I had done that the other night when I called Dish Network
AGAIN with a question. The CSR was downright snotty. He even used a
'sing song' type of voice when he said "Maybe it does and maybe it
doesn't", about a certain hardware feature. I haven't encountered
someone answering a question in that manner since I was about 8 years
old.
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
I don't have anything useful to say, but I feel your pain, and I know that a
lot of a.f.ers will empathize.
ftr, I try to *always* get a name when I speak to customer service reps when
there is a problem. For some reason, it seems more significant when I can
say, "Thank you, John. I appreciate..." I would probably also write a
letter containing all of the information you posted.
I saw a tip the other day in misc.consumers. When you have to make a lot of a.f.ers will empathize.
ftr, I try to *always* get a name when I speak to customer service reps when
there is a problem. For some reason, it seems more significant when I can
say, "Thank you, John. I appreciate..." I would probably also write a
letter containing all of the information you posted.
second call – you know you're getting the runaround in other words –
when the CSR picks up the phone say very politely, "For quality
assurance purposes I am recording this call."
I haven't had to use this tactic yet, but it sounds pretty good. I
happen to really have a recorder that plugs into my phone, so I WILL
record it. Even if I didn't, no way the CSR would know that.
I wish I had done that the other night when I called Dish Network
AGAIN with a question. The CSR was downright snotty. He even used a
'sing song' type of voice when he said "Maybe it does and maybe it
doesn't", about a certain hardware feature. I haven't encountered
someone answering a question in that manner since I was about 8 years
old.
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
"Jamie" <zuschlag–sequ...@tds.net>
2/16/2006 8:27:23 PM
"cofarb" <do...@cofarb.com> wrote in message
news:y6–dnURY7YF1nmjenZ2dnUVZ_tGdn...@adelphia.com...
I don't have anything useful to say, but I feel your pain, and I know that
a lot of a.f.ers will empathize.
ftr, I try to *always* get a name when I speak to customer service reps
when there is a problem. For some reason, it seems more significant when
I can say, "Thank you, John. I appreciate..." I would probably also
write a letter containing all of the information you posted.
Let us know how it works out, please.
cofarb
This definitely speaks to one of my current (and long going) peeves, and a lot of a.f.ers will empathize.
ftr, I try to *always* get a name when I speak to customer service reps
when there is a problem. For some reason, it seems more significant when
I can say, "Thank you, John. I appreciate..." I would probably also
write a letter containing all of the information you posted.
Let us know how it works out, please.
cofarb
that is that many times when I ask who I am speaking with in the process of
conducting business, I am denied this information. This is so foreign to me
as I was always taught that in a business setting it is only proper to
answer the telephone with your company's name and your name clearly. To me,
when someone denies you their identification (first name only is fine), it
indicates they may be a problem – and I've seen this borne out many times.
I ALWAYS speak to a manager when this happens and voice my displeasure at
'customer service' that denies the customer the service of knowing who
they're speaking to!
And, yes, ALWAYS get someone's name when speaking to them. I write down the
date and time of the call as well as the name of the rep and action decided
upon (on my calendar) so that I can refer back to it if I need to speak to
them again.
Jamie