SS arrives in Australia

Firstly I would like to thank Nancy my SS so very much for this whole
journey that we have been on. She has been in constant contact to see
if the most impressive SS gift that she sent had received and today it
finally was! It's Christmas in February.... We both thought it was
lost somewhere in Neverland. Nancy even offered to send a replacement
gift to me. It is a testament to her kindness and generosity.

Firstly I would like to thank Nancy my SS so very much for this whole
journey that we have been on. She has been in constant contact to see
if the most impressive SS gift that she sent had received and today it
finally was! It's Christmas in February.... We both thought it was
lost somewhere in Neverland. Nancy even offered to send a replacement
gift to me. It is a testament to her kindness and generosity.
Anyway back to the gift! Nancy definitely got it right and I could not
have asked for a better range of goodies. I received the following:
A very cute Santa card telling me that I better watch out!
3 massive tubes of Queen Helene Masks (2 mint julep and 1 mud) – my HG
of masks, I was scraping the dregs out of the last one I had when I
visited the US in 2005.
And a red and black BBW gift bag full of treasure! I received:
A trio of burt's bees lotion
Breathe calm daily vitamin body lotion
Cucumber melon bubble bath
Look ma new hands renewing hand lotion
Le couvent repairing hand cream
A burts bees watermelon lip shimmer
And wait for it CO Bigelow Lemon Boby Lotion and a Mentha Lip Tint (I
have been drooling over these on the net) . I have immediately them
on.
Thank again Nancy for making my first AF SS so memorable! I can't wait
until this year!
And big kudos to Jennifer for organising this and keeping in touch!
Gina

Yes it was sent surface mail – not sure what went wrong as I regularly
sent things to the US and received them in less than one month via
surface mail. I am just assuming it was a one off thing... maybe it
got lost by Aussie Post!

Since we are on bad customer service I recommend that you read the book
"Talk to the Hand: the utter bloody rudeness of everyday life" by Lynne
Truss – it is absolutely hilarious and oh so true.

Postage is a rip off in my opinion. I sent a well wrapped parcel to the UK
for xmas and it arrived all torn and f**ked and the pressies inside had the
xmas paper ripped off etc. Another parcel arrived from Melbourne to Perth
and it looked like it had been trodden on. The postal worker just stared at
me blankly when I complained and waved the squashed box at her.

Wow that took a long time, did she send it surface mail?
Best postage time Australia to the US for me is 6 days. Best time Australia
to the UK 3 days!!! Must have caught the plane right :)


<lollygirlb...@hotmail.com> wrote in message
news:1139523493.196760.70...@g14g2000cwa.googlegroups.com...

I did send it surface mail. When I put the package together, I never
once gave a thought to how much it would weigh!
So, I went into the UPS store on 12/5, thinking I had days to spare.
The guy gave me the options, and all the air–mail options were like
US$80!!!
So, I chose the surface mail, which was more like US$20, and he said it
would take 25 – 30 days. I thought that was tight, but OK, not to
mention about US$60 cheaper!!
The only problem was that there was no tracking option at all.
Maybe if I had gone to the actual post office, instead of a UPS store,
that would have been available? I don't know.
So, when mid–January hit, and still no package for my Santee, I was a
bit concerned. I worried that the extra holiday help at the UPS place
maybe didn't know what he was doing. I worried that customs
intercepted it, because when I looked on Drugstore.com, they wouldn't
ship the QH mask to Australia for some customs reason. I have probably
put homeland security hot on my trail now, and will be secretly
wire–tapped.
At any rate, the long and short (or long and long) of it is, it has
arrived!
NM

On Tue, 14 Feb 2006 10:18:05 +0800, "Stormstruck"
<nos...@youdork.com> choked out these words:
<snip>
people just don't care anymore. that's the long and the short of
it. paying for a service doesn't mean that you'll get good
service. i ordered a pizza once while i was at work. the guy
walked in and handed me the pizza, and all the cheese was on one
side. it looked like it had been mishandled, and all the cheese
had slid to one side. one of my cow–orkers came up about then
and told me they'd seen the guy taking it out of the car, and he
was holding it sideways! can you believe that!? a horizontal
food served vertically! of course i called the pizza place and
had another one sent out. oh, and like your postal lady, the guy
just looked at me blankly when i said it was unacceptable.
glad you got your package!
david

Agreed David, customer service (in some cases) just seems to be degrading
beyond repair!

On Wed, 15 Feb 2006 01:51:37 +0000, Stormstruck wrote
(in article <43f2892...@quokka.wn.com.au>):
Something we all have to keep in mind. I know I've learnt some
lessons and
will continue to do so and price, shouldn't always be the determining
factor
but it seems today in many/most cases it is. For many of us, service
with a
smile is a rare breed...
––
Cheers!
Dennis
Remove 'Elle–Kabong' to reply

Here's another example of poor customer service. I am in line at
Sephora while two SAs are chatting. A customer asks if they sell Jane
Iredale powder. I am the one to tell her which salons carry it but
while she is at a Sephora she should try Bare Escentials. Then she asks
what foundation and powder I use. In the meantime the SAs are not even
concerned that a stranger, me, is helping their customer.

On Tue, 14 Feb 2006 22:00:47 –0800, "ahmward"
<nospam.ahmw...@yahoo.com> choked out these words:
have you ever seen that movie, "Maid in Manhattan"? there's a
scene where JLo's character jumps down a SA's throat cos the SA
is on the phone gossiping with a girlfriend while JLo is standing
there needing help. it's a good scene. you'd probably get a
kick out of it.
david
––
http://tinyurl.com/cq76v (ebay sales)
http://www.cafepress.com/derbarbier
http://shops.half.ebay.com/derbarbier

Audrey
do more than talk to the mgr.. call SF corp and ask for the REGIONAL
Manager..
that will make the change happen
Stevie

"Stevie" <stevie.wil...@gmail.com> wrote in message
news:1140034990.208363.319...@f14g2000cwb.googlegroups.com...
Do I represent myself as one who has bought hundreds of dollars worth
of products, an obviously serious makeup collector or what :0 Let me
start with the store first and I'll report back.

"ahmward" <nospam.ahmw...@yahoo.com> wrote in message
news:N4ydnRWD8KNOOG7eRVn–...@giganews.com...
I called the store and spoke with the store manager who was very
apologetic. I just stressed that although the temptation to chat is always
there, they must consider the customer first. She was quite nice.

I called the store and spoke with the store manager who was very
apologetic. I just stressed that although the temptation to chat is
always there, they must consider the customer first. She was quite
nice.

It would be interesting to know what the manager actually thought. It
is in fact, her wrongdoing in that her employees were not trained
properly.
It is sort of natural not to look to ourselves first for the mistake.
I wonder if she simply thought that the sales people were lazy/aloof
whatever. They simply just not have known better, which is pretty
sad,
one would think that being polite is something learned from an early
age.
NM
ahmward wrote:
Do I represent myself as one who has bought hundreds of dollars
worth
of products, an obviously serious makeup collector or what :0 Let
me
start with the store first and I'll report back.