Retailers, Naughty or Nice

The retail industry made a record profit. Part of the reason is they
clamped down on refunds. Are innocent customers suffering?
http://fraudwar.blogspot.com/2006/01/retailers–naughty–or–nice_01.html

On 1 Jan 2006 02:22:26 –0800, tedrichardson9925 wrote:
Text without context is pretext.
Good old fashioned inflation helps a significant amount.
Probably correcting past overly generous policies.
No, just the stupid ones that can't figure out how to keep the
receipts.... how do you propose distinguishing between shrinkage
returned for cash and legitimate purchase?
We would all be better off if the stupid customers would lose the
product and keep the receipt.

<tedrichardson9...@sbcglobal.net> wrote in message
news:1136110946.518583.168...@g14g2000cwa.googlegroups.com...
The article jumps from a discussion of requiring receipts in order to deter
fraudulent returns to the suggestion that honest consumers are not being
permitted to return/exchange defective or substandard goods. I did not
infer from the article that retailers are making it a practice to refuse to
exchange defective products.
cofarb

On Sun, 1 Jan 2006 10:56:29 –0500, "cofarb" wrote:
The retail industry made a record profit.
Part of the reason is they clamped down on refunds.
Are innocent customers suffering?
Only "ignorant of return policy" customers who couldn't unload stuff
when Grandma gave them a duplicate.
I worked with one of them that refused to shop at Target for that very
reason.
Wonder if she now also refuses to shop at Wal–Mart because her
daughter couldn't get EC?
When it comes to substandard–quality product: The last I looked, the
only innocent customer required to sole–source from The Acme
Corporation was Wile E. Coyote.
And even in his case... he didn't follow the instructions. <grin/duck>
Well, if you can't get a refund for lack of a receipt, it indeed stops
returning defective or substandard goods.

"Charlie Perrin" <nikve...@sbcglobal.netNOSPAM> wrote in message
news:9o1gr1l1rujv70u8mj503ubk9hc5i9r...@4ax.com...
But I can understand it if a retailer wants to issue only store credit for
returns without a receipt––unless the item is defective in some way. A
defective item shouldn't have been sold (or at least sold at full price) in
the first place. But a perfect item that's been out of circulation...and
without a gift receipt...the very most you could hope for is a credit or
refund of the current price. I'm especially sympathetic to small
businesses.
If a store has a policy of issuing cash refunds for items returned without
receipts, that actually encourages shoplifting..."Turn our goods into (your)
cash!"
Some stores have computerized records that allow a certain number of
returns–for–credit–without–receipt; I guess that gives them a smidge of
control to prevent someone from abusing the system. (Remember the episode
of I Love Lucy where she takes advantage of a food company's "double your
money back" guarantee? I think she has to use a forklift to bring back the
cases of canned goods.)
cofarb