Home / alt.fashion / Friday, December 30, 2005
"Gromit" <gro...@glabrous.net> wrote in message
news:1135992990.449026.296...@f14g2000cwb.googlegroups.com...
help, an extra not truly trained in the store's policies. Long time
associates at department stores usually go above and beyond to help the
customer unless they are simply having a bad day. I am glad you were
served by SA #2.
Audrey
"Connyc" <connycl...@hotmail.com> wrote in message
news:1136005244.257694.189...@g43g2000cwa.googlegroups.com...
unimpressed with the store and the service. It really sucked compared to
Nordstrom. I didn't buy a single thing and I found the people at the
cosmetic counters to all be a bunch of raving snobs who acted and looked
like all of the ones down at Barney's New York in Downtown Seattle. I don't
care *how nice* the stuff is.
If I get poor service, it's quite likely that I won't shop at that
*particular* store ever again. I won't necessarily boycott the whole chain,
but if they're jerks at a particular location, I'm often not interested in
revisiting them. Got poor service at Borders this week, for instance. The
DVD I bought there was *CRACKED* somehow during shipment (store purchase,
not an internet one), which obviously can't be determined until the package
is opened since it's a DVD. The bookseller/cashier didn't want to exchange
it with a receipt (a mere 15 minutes after I had purchased it, mind you)
because "I had opened it" and it was "therefore used". (Yeah, right...how
can you really "use" a 2 hour and 15 minute film in 12 minutes
time?!?!?.....LOL!!!)
The manager, however looked at her oddly and immediately *made* her exchange
it, calling the product a "defective immediate send–back". I've never heard
of such idiocy in my life on behalf of the cashier's attitude and *not* her
kind manager's. It was defective and BROKEN and in a concealed
package...DUH! Of course it's exchangeable or refundable. It's a
non–functioning and totally trashed item! Had it been a gift I would have
been *so* embarrassed, but thankfully it was for me.
Therefore, I'm not really too keen on going back to *that* particular
clerk's register at Borders again. She's nuts and was obviously poorly
trained or something, but at least the manager was nice and knew a bit about
standard customer service when something is broken in a concealed and sealed
package straight from ship to shelf. I'll shop there again, but I'm steering
clear of Little Ms. "It's busted and it's your fault", even if I have to
wait in a longer line to be served by a different employee.
JN
Saks – Portland, OR awkward moment – long
"Gromit" <gro...@glabrous.net>
12/30/2005 5:36:30 PM
Historically Saks I've always had great service from Saks. Today they
nearly missed the mark, though. I brought in a knit sweater ($600 from
Saks, bought about a year ago) to repair a broken thread and see about
having the fur collar made detachable. The first sales associate to
address me said there'd be separate charges for the repair and the
alteration. Saks has NEVER charged me for repairs in my life. I was
always under the impression that barring my intentional attempt at
destroying a garment / gross neglect they would repair it. SA #1 told
me "We do it out of the goodness of our heart, not because it's company
policy."
This is a Saks brand cashmere cardigan with dyed mink collar. I don't
consider it a $600 value sweater EXCEPT for the fact it comes with what
I took to Saks policy of standing behind the quality of their
products. It's one thread break that would cost maybe $25 to have
reknit independently. I mentioned what I perceived to be my
misunderstanding of Saks policy.
This is when SA #2 stepped in (Gail – if you're reading this, thanks).
Gail assured me they still stood behind their products and would repair
it at no charge (the collar alteration does cost, of course). She said
I could bring anything in, just like I always have, to have it repaired
at no charge. Gail also assured me Saks was working to stay true to
it's quality history by downsizing and taking more care of what
products they choose to carry.
Sales associate #1 (she had no name tag) was my first negative
experience at Saks. Were it not for Gail I would've taken my sweater
elsewhere to be repaired and never returned. I think this was a fluke
incident – maybe the first SA was fatigued because there's a sale going
on now. Saks is the only department store we shop these days and will
continue to be so long as they stand by their products and their
customers.
This is being cross posted to alt.fashion (Usenet) and to Saks customer
service. I hope that Gail gets the recognition she deserves for
keeping a long time customer happy. What are other peoples experiences
with customer service at their local shops?
– Heather in Oregon
nearly missed the mark, though. I brought in a knit sweater ($600 from
Saks, bought about a year ago) to repair a broken thread and see about
having the fur collar made detachable. The first sales associate to
address me said there'd be separate charges for the repair and the
alteration. Saks has NEVER charged me for repairs in my life. I was
always under the impression that barring my intentional attempt at
destroying a garment / gross neglect they would repair it. SA #1 told
me "We do it out of the goodness of our heart, not because it's company
policy."
This is a Saks brand cashmere cardigan with dyed mink collar. I don't
consider it a $600 value sweater EXCEPT for the fact it comes with what
I took to Saks policy of standing behind the quality of their
products. It's one thread break that would cost maybe $25 to have
reknit independently. I mentioned what I perceived to be my
misunderstanding of Saks policy.
This is when SA #2 stepped in (Gail – if you're reading this, thanks).
Gail assured me they still stood behind their products and would repair
it at no charge (the collar alteration does cost, of course). She said
I could bring anything in, just like I always have, to have it repaired
at no charge. Gail also assured me Saks was working to stay true to
it's quality history by downsizing and taking more care of what
products they choose to carry.
Sales associate #1 (she had no name tag) was my first negative
experience at Saks. Were it not for Gail I would've taken my sweater
elsewhere to be repaired and never returned. I think this was a fluke
incident – maybe the first SA was fatigued because there's a sale going
on now. Saks is the only department store we shop these days and will
continue to be so long as they stand by their products and their
customers.
This is being cross posted to alt.fashion (Usenet) and to Saks customer
service. I hope that Gail gets the recognition she deserves for
keeping a long time customer happy. What are other peoples experiences
with customer service at their local shops?
– Heather in Oregon
"ahmward" <nospam.ahmw...@yahoo.com>
12/30/2005 6:43:29 PM
"Gromit" <gro...@glabrous.net> wrote in message
news:1135992990.449026.296...@f14g2000cwb.googlegroups.com...
Historically Saks I've always had great service from Saks. Today they
nearly missed the mark, though. I brought in a knit sweater ($600
from
Saks, bought about a year ago) to repair a broken thread and see about
having the fur collar made detachable. The first sales associate to
address me said there'd be separate charges for the repair and the
alteration. Saks has NEVER charged me for repairs in my life. I was
always under the impression that barring my intentional attempt at
destroying a garment / gross neglect they would repair it. SA #1 told
me "We do it out of the goodness of our heart, not because it's
company
policy."
This is a Saks brand cashmere cardigan with dyed mink collar. I don't
consider it a $600 value sweater EXCEPT for the fact it comes with
what
I took to Saks policy of standing behind the quality of their
products. It's one thread break that would cost maybe $25 to have
reknit independently. I mentioned what I perceived to be my
misunderstanding of Saks policy.
This is when SA #2 stepped in (Gail – if you're reading this, thanks).
Gail assured me they still stood behind their products and would
repair
it at no charge (the collar alteration does cost, of course). She
said
I could bring anything in, just like I always have, to have it
repaired
at no charge. Gail also assured me Saks was working to stay true to
it's quality history by downsizing and taking more care of what
products they choose to carry.
Sales associate #1 (she had no name tag) was my first negative
experience at Saks. Were it not for Gail I would've taken my sweater
elsewhere to be repaired and never returned. I think this was a fluke
incident – maybe the first SA was fatigued because there's a sale
going
on now. Saks is the only department store we shop these days and
will
continue to be so long as they stand by their products and their
customers.
This is being cross posted to alt.fashion (Usenet) and to Saks
customer
service. I hope that Gail gets the recognition she deserves for
keeping a long time customer happy. What are other peoples
experiences
with customer service at their local shops?
– Heather in Oregon
I always ask when reading these posts if sales associate #1 was holiday nearly missed the mark, though. I brought in a knit sweater ($600
from
Saks, bought about a year ago) to repair a broken thread and see about
having the fur collar made detachable. The first sales associate to
address me said there'd be separate charges for the repair and the
alteration. Saks has NEVER charged me for repairs in my life. I was
always under the impression that barring my intentional attempt at
destroying a garment / gross neglect they would repair it. SA #1 told
me "We do it out of the goodness of our heart, not because it's
company
policy."
This is a Saks brand cashmere cardigan with dyed mink collar. I don't
consider it a $600 value sweater EXCEPT for the fact it comes with
what
I took to Saks policy of standing behind the quality of their
products. It's one thread break that would cost maybe $25 to have
reknit independently. I mentioned what I perceived to be my
misunderstanding of Saks policy.
This is when SA #2 stepped in (Gail – if you're reading this, thanks).
Gail assured me they still stood behind their products and would
repair
it at no charge (the collar alteration does cost, of course). She
said
I could bring anything in, just like I always have, to have it
repaired
at no charge. Gail also assured me Saks was working to stay true to
it's quality history by downsizing and taking more care of what
products they choose to carry.
Sales associate #1 (she had no name tag) was my first negative
experience at Saks. Were it not for Gail I would've taken my sweater
elsewhere to be repaired and never returned. I think this was a fluke
incident – maybe the first SA was fatigued because there's a sale
going
on now. Saks is the only department store we shop these days and
will
continue to be so long as they stand by their products and their
customers.
This is being cross posted to alt.fashion (Usenet) and to Saks
customer
service. I hope that Gail gets the recognition she deserves for
keeping a long time customer happy. What are other peoples
experiences
with customer service at their local shops?
– Heather in Oregon
help, an extra not truly trained in the store's policies. Long time
associates at department stores usually go above and beyond to help the
customer unless they are simply having a bad day. I am glad you were
served by SA #2.
Audrey
"Connyc" <connycl...@hotmail.com>
12/30/2005 9:00:44 PM
Okay, but, really, to what extent is any merchant responsible for the
normal wear and tear any garment undergoes once you start wearing it?
Must the seller assume lifelong responsibility for any and all items
its customers purchase? That is unrealistic and, frankly, ridiculous.
Come on, Heather, you had the sweater for A YEAR, and ONE THREAD broke?
And you also decide, at your leisure, that your whim is to alter the
fur collar? (And you actually bought FUR?? grrrrrrrrrrrrrrrr)
I mean, I dunno, but do you really believe that your $600 bought you
Saks' eternal custodianship of that sweater?
On the other hand, perhaps you are leaving it to Saks in your will.
normal wear and tear any garment undergoes once you start wearing it?
Must the seller assume lifelong responsibility for any and all items
its customers purchase? That is unrealistic and, frankly, ridiculous.
Come on, Heather, you had the sweater for A YEAR, and ONE THREAD broke?
And you also decide, at your leisure, that your whim is to alter the
fur collar? (And you actually bought FUR?? grrrrrrrrrrrrrrrr)
I mean, I dunno, but do you really believe that your $600 bought you
Saks' eternal custodianship of that sweater?
On the other hand, perhaps you are leaving it to Saks in your will.
Charlie Perrin <nikve...@sbcglobal.netNOSPAM>
12/31/2005 5:28:28 AM
On 30 Dec 2005 21:00:44 –0800, "Connyc" wrote:
––
Visit Charlie's Sneaker Pages!
http://sneakers.pair.com/
Okay, but, really, to what extent is any merchant responsible for the
normal wear and tear any garment undergoes once you start wearing it?
The amount they're willing to accept. normal wear and tear any garment undergoes once you start wearing it?
Must the seller assume lifelong responsibility for any and all items
its customers purchase? That is unrealistic and, frankly, ridiculous.
Some of them do. its customers purchase? That is unrealistic and, frankly, ridiculous.
––
Visit Charlie's Sneaker Pages!
http://sneakers.pair.com/
"Gromit" <gro...@glabrous.net>
12/30/2005 11:19:02 PM
Good point. I didn't ask if SA #1 was holiday help or new. I'll try
to remember that if such a thing happens again. On the other hand, SA
#2 told me she was new, and still helped me out in what I felt was a
more professional manner.
– Heather in Oregon
to remember that if such a thing happens again. On the other hand, SA
#2 told me she was new, and still helped me out in what I felt was a
more professional manner.
– Heather in Oregon
From Audrey:
I always ask when reading these posts if sales associate #1 was holiday
help, an extra not truly trained in the store's policies. Long time
associates at department stores usually go above and beyond to help the
customer unless they are simply having a bad day. I am glad you were
served by SA #2.
Audrey
I always ask when reading these posts if sales associate #1 was holiday
help, an extra not truly trained in the store's policies. Long time
associates at department stores usually go above and beyond to help the
customer unless they are simply having a bad day. I am glad you were
served by SA #2.
Audrey
"Miss J" <kitten...@gmail.com>
12/30/2005 11:22:12 PM
I bought a pair of alligator pumps that cost a fortune. The store that
I purchased them from said I had free cleaning and repair for life
(just for that pair of pumps). Over the next couple of years I took
them in to be cleaned and new heels put on. I was so bummed out when
the store went out of business.
I never did find a store that offered such a service.
Miss J
kittenwtw.com
I purchased them from said I had free cleaning and repair for life
(just for that pair of pumps). Over the next couple of years I took
them in to be cleaned and new heels put on. I was so bummed out when
the store went out of business.
I never did find a store that offered such a service.
Miss J
kittenwtw.com
"Gromit" <gro...@glabrous.net>
12/30/2005 11:52:18 PM
Connyc wrote:
This was not normal wear and tear, as is obvious by location of the
break (internal weave, center right breast – not that you asked).
<snip>
Must the seller assume lifelong responsibility for any and all items
its customers purchase? That is unrealistic and, frankly, ridiculous.
<snip>
No, a seller doesn't have to assume lifelong responsibility for their
products. As C.Perrin pointed out, some do. Saks is one of them. I'm
lucky enough to have many local merchants here in the Portland area who
support reasonable requests for repairs at no cost. I think perhaps
you feel my request was unreasonable? Maybe Saks corporate will agree
(should hear back in a few days).
<snip>
My point exactly. I'm not rich enough to throw away a $600 sweater.
Perhaps you are, and you are very fortunate. I repair sweaters and
keep them for decades when possible.
<snip>
Not that you asked, but I've developed an allergy to all chemical
cleaning products. I chose to alter the garment rather than throw it
away / donate it. By removing the collar I can hand wash the cashmere
and have the collar glazed/cleaned/aired separately. Yes, I buy fur.
We obviously disagree on the humane / sustainability factor. I respect
your right to disagree with my choices.
<snip>
No. Nor do I feel I implied such in my post.
<snip>
Have you considered taking this to an anger management group? See
http://angerbusters.com/therapists.php for help near you.
Regards,
Heather in Oregon
Okay, but, really, to what extent is any merchant responsible for the
normal wear and tear any garment undergoes once you start wearing it?
<snip>normal wear and tear any garment undergoes once you start wearing it?
This was not normal wear and tear, as is obvious by location of the
break (internal weave, center right breast – not that you asked).
<snip>
Must the seller assume lifelong responsibility for any and all items
its customers purchase? That is unrealistic and, frankly, ridiculous.
<snip>
No, a seller doesn't have to assume lifelong responsibility for their
products. As C.Perrin pointed out, some do. Saks is one of them. I'm
lucky enough to have many local merchants here in the Portland area who
support reasonable requests for repairs at no cost. I think perhaps
you feel my request was unreasonable? Maybe Saks corporate will agree
(should hear back in a few days).
<snip>
Come on, Heather, you had the sweater for A YEAR, and ONE THREAD broke?
<snip>My point exactly. I'm not rich enough to throw away a $600 sweater.
Perhaps you are, and you are very fortunate. I repair sweaters and
keep them for decades when possible.
<snip>
And you also decide, at your leisure, that your whim is to alter the
fur collar? (And you actually bought FUR?? grrrrrrrrrrrrrrrr)
<snip>fur collar? (And you actually bought FUR?? grrrrrrrrrrrrrrrr)
Not that you asked, but I've developed an allergy to all chemical
cleaning products. I chose to alter the garment rather than throw it
away / donate it. By removing the collar I can hand wash the cashmere
and have the collar glazed/cleaned/aired separately. Yes, I buy fur.
We obviously disagree on the humane / sustainability factor. I respect
your right to disagree with my choices.
<snip>
I mean, I dunno, but do you really believe that your $600 bought you
Saks' eternal custodianship of that sweater?
<snip>Saks' eternal custodianship of that sweater?
No. Nor do I feel I implied such in my post.
<snip>
On the other hand, perhaps you are leaving it to Saks in your will.
<snip>Have you considered taking this to an anger management group? See
http://angerbusters.com/therapists.php for help near you.
Regards,
Heather in Oregon
"Gromit" <gro...@glabrous.net>
12/31/2005 12:06:37 AM
Nice! I've never had shoe service that good. I used to have a cobbler
(up in Seattle) who was a god and could fix anything! He charged a
fortune, but he managed 12 years out of a favorite pair of Italian
boots I had and wore regularly. He redyed, recreated eyelets, replaced
old heels with better ones. *sigh* He's long retired and I've moved.
– Heather in Oregon
(up in Seattle) who was a god and could fix anything! He charged a
fortune, but he managed 12 years out of a favorite pair of Italian
boots I had and wore regularly. He redyed, recreated eyelets, replaced
old heels with better ones. *sigh* He's long retired and I've moved.
– Heather in Oregon
"Nanm" <morris....@gmail.com>
12/31/2005 6:21:03 AM
Some others do too, such as LL Bean and Lands' End. REI isn't quite as
generous, but they are up there. When I was employed at Lands' End I
witnessed some egregious abuse of this policy, but a very small
percentage. My friend's mother worked at Bean when we lived in ME, and
she had some stories of abuse of this policy, but again, very small
percentage of customers. The Gap used to have lifetime warranty
against defect, when I worked there, about 15 years ago. I don't know
if thyey still do.
I think most reasonable people can tell the difference between defect
and normal wear and tear.
NM
Charlie Perrin wrote:
generous, but they are up there. When I was employed at Lands' End I
witnessed some egregious abuse of this policy, but a very small
percentage. My friend's mother worked at Bean when we lived in ME, and
she had some stories of abuse of this policy, but again, very small
percentage of customers. The Gap used to have lifetime warranty
against defect, when I worked there, about 15 years ago. I don't know
if thyey still do.
I think most reasonable people can tell the difference between defect
and normal wear and tear.
NM
Charlie Perrin wrote:
On 30 Dec 2005 21:00:44 –0800, "Connyc" wrote:
The amount they're willing to accept.
Some of them do.
––
Visit Charlie's Sneaker Pages!
http://sneakers.pair.com/
The amount they're willing to accept.
Some of them do.
––
Visit Charlie's Sneaker Pages!
http://sneakers.pair.com/
"Spang Time Next Year" <spangle_...@hotmail.com>
12/31/2005 7:12:28 PM
"Connyc" <connycl...@hotmail.com> wrote in message
news:1136005244.257694.189...@g43g2000cwa.googlegroups.com...
Okay, but, really, to what extent is any merchant responsible for the
normal wear and tear any garment undergoes once you start wearing it?
Must the seller assume lifelong responsibility for any and all items
its customers purchase? That is unrealistic and, frankly, ridiculous.
Come on, Heather, you had the sweater for A YEAR, and ONE THREAD broke?
And you also decide, at your leisure, that your whim is to alter the
fur collar? (And you actually bought FUR?? grrrrrrrrrrrrrrrr)
I mean, I dunno, but do you really believe that your $600 bought you
Saks' eternal custodianship of that sweater?
On the other hand, perhaps you are leaving it to Saks in your will.
I shopped recently at the Sax in Downtown Portland, OR and I was highly normal wear and tear any garment undergoes once you start wearing it?
Must the seller assume lifelong responsibility for any and all items
its customers purchase? That is unrealistic and, frankly, ridiculous.
Come on, Heather, you had the sweater for A YEAR, and ONE THREAD broke?
And you also decide, at your leisure, that your whim is to alter the
fur collar? (And you actually bought FUR?? grrrrrrrrrrrrrrrr)
I mean, I dunno, but do you really believe that your $600 bought you
Saks' eternal custodianship of that sweater?
On the other hand, perhaps you are leaving it to Saks in your will.
unimpressed with the store and the service. It really sucked compared to
Nordstrom. I didn't buy a single thing and I found the people at the
cosmetic counters to all be a bunch of raving snobs who acted and looked
like all of the ones down at Barney's New York in Downtown Seattle. I don't
care *how nice* the stuff is.
If I get poor service, it's quite likely that I won't shop at that
*particular* store ever again. I won't necessarily boycott the whole chain,
but if they're jerks at a particular location, I'm often not interested in
revisiting them. Got poor service at Borders this week, for instance. The
DVD I bought there was *CRACKED* somehow during shipment (store purchase,
not an internet one), which obviously can't be determined until the package
is opened since it's a DVD. The bookseller/cashier didn't want to exchange
it with a receipt (a mere 15 minutes after I had purchased it, mind you)
because "I had opened it" and it was "therefore used". (Yeah, right...how
can you really "use" a 2 hour and 15 minute film in 12 minutes
time?!?!?.....LOL!!!)
The manager, however looked at her oddly and immediately *made* her exchange
it, calling the product a "defective immediate send–back". I've never heard
of such idiocy in my life on behalf of the cashier's attitude and *not* her
kind manager's. It was defective and BROKEN and in a concealed
package...DUH! Of course it's exchangeable or refundable. It's a
non–functioning and totally trashed item! Had it been a gift I would have
been *so* embarrassed, but thankfully it was for me.
Therefore, I'm not really too keen on going back to *that* particular
clerk's register at Borders again. She's nuts and was obviously poorly
trained or something, but at least the manager was nice and knew a bit about
standard customer service when something is broken in a concealed and sealed
package straight from ship to shelf. I'll shop there again, but I'm steering
clear of Little Ms. "It's busted and it's your fault", even if I have to
wait in a longer line to be served by a different employee.
JN