Just a warning to seriously check all account statements from Macy's. I
signed up for a credit card in June, and have had an error every month so
far. First my new account discount was never applied, then a credit card
promotion discount, etc. What I caught today was the last straw, and I
will not be shopping there again, even with cash.
They were calling me almost every night (at dinner time) to sell me
account protection. I kept telling them to stop calling me. Finally, I
called and asked for a manager, and said the phone calls needed to stop.
Their call centers are in India, so the communication is terrible. I can't
tell what they are saying, and they can never address my issue. Finally, a
manager confirmed that I would be removed from the call list. He
continued, that he was going to set up my account for no more mailings. I
had to stop him and say "no." I WANT the mailings with ads and discounts,
I just don't want phone calls. This was in October and I haven't had a
call or ad since despite my clarification.
This week, I started getting very early morning calls from a collection
agency regarding my Macy's bill. I thought it was a scam to get my
information because I have never paid a bill late in my life. Then, I
started thinking, and realized that, not only have I not received ads or
discounts, but it has been a while since I saw a bill. I am in the habit
of paying my bills as soon as they come in, so it never occurred to me
that one would be late.
Today, I recalled that conversation wherein the "manager" wanted to remove
me from the mailing list, so I called to check my card balance and see why
I haven't received a bill. The automatic message wouldn't give my a
balance, so I signed up to see my bill online.
I see that I have been signed up for online billing completely against my
wishes, and that I am indeed almost a month late with a late fee that
exceeds the tiny balance I had.
I called the India call center with no luck. They can't take care of the
situation because my account is now in late status and I have to talk to a
special counselor on Monday. The woman told me that maybe they would
remove the credit bureau report if it had been less than 30 days. Sunday
is the 30th day...
I'm sure one late payment won't destroy my credit, but I am incredibly
angry that someone chose to sign me up for online only billing against my
wishes and without notifying me. If I had known the bill was due, it would
have been paid immediately without problem. I think this is pretty scammy.
Even though their "Style & Co" jeans are the only ones I can get a good
fit from, I will NEVER shop Macy's again. I'd rather pay premium to buy
good jeans somewhere else.
mjoann
Screw them!!! (Had a similar problem with Lord & Taylor about 20 years ago
and I'm still seething!) The outsourcing thing just makes it all that much
more difficult. Are you near a real Macy's? If so, I'd recommend going in
person and speaking to a flesh and bones customer service person. If you
can't do that, I would suggest calling Macy's New York store.
Oh, yeah, if/when you mail a complaint (as another poster wisely suggests),
c.c. your state's attorney general and, I dunno, the US Postmaster.
Seriously.
It probably is really more about satisfaction and vindication than about
your credit rating. I didn't even *know* I had a black mark against me from
L&T because they failed to take note of and address change I'd given them
repeatedly. It never appeared in any of the credit info. that was gathered
when I bought my house or acquired "real" credit cards.
Please report back.
cofarb