I have returned 2 of the pen type ones for the same reasons, without
receipts and after 3 months and 6 months use.
Sadly I fear the mechanisms in those pens are crap.
I am sure you will not have a problem.
<valmont32...@aol.com> wrote in message news:aDnlf.5$Xx...@fe03.lga...
Some of you may remember my recent post about my faboo makeover. I am
very careful with my products (and just about everything in general) and I
have a problem...two of my MAC products are messed up! I have a creme
eyeshadow pen that won't "twist up" and I have long wearing lip color that
is "usable" (sorda) but it broke in half, so the gloss is separate from
the color. I don't have my receipt anymore, but I called the counter at
Macy's in Lexington, KY where I got made over and they said they would
take it back to exchange it for the exact same product. But....I can't
get back to Kentucky until December 22nd or so! Do you think they will
still honor this verbal agreement?? I can't believe I lost my receipt coz
I am usually really good at keeping these things all straight and in line.
What should I do?? I was thinking about going to the store (since we don't
have any MAC counters anywhere near me in Minnesota except in MplsSt Paul
which is not an option to go to, being so very far away and all). Do you
think I have a chance of having the product replaced? I am not trying to
get a different productI want the exact same product, just one that
stays in tact!! Any ideas what to do or say to the people at the counter?
I don't know if the girl who made me up will remember me. I think that
since I spent over $300 for that makeover, they should replace the
products. What do you all think?! HELP!!!!
Kristin