Home / alt.fashion / Tuesday, November 29, 2005

H&M rant

"Queue" <qu...@fashionhouse.com>
H&M finally opened in my area and I finally went. An acquaintance went on
opening day and reported that she gave up because the line was 3 blocks
long. Another acquaintance has not reported in. I am worried she got
trampled in a stampede or something! ;)
We have 2 locations. I visited both, quickly. I found it a very unsatisfying
experience. Although the stores were neat and full of merchandise, the
actual experience of shopping was a hassle. One of the first things that
bugged me was that all mirrors on the sales floor are tinted. A knit scarf
caught me eye. First off, it was less expensive at the smaller second store
than at the first. (What gives?) Secondly, since every single mirror on the
sales floors was tinted I could not get a realistic read of the color on me
anywhere on the sales floor. By necessity I HAD to go to a fitting room as I
was told those were the only non–tinted mirrors in the store.
Luckily the fitting rooms were mostly empty and I proceeded to try on the
scarf in the room with the door open. I did the usual modeling, in which I
try on the scarf in 3–4 various ways to make sure it works for me. I was
about finished when the SA came over and said, "Excuse me, I have people
waiting in line to try on CLOTHES". I politely explained to her that yes, I
was just finishing up, but that since all the sales floor mirrors were
tinted, the fitting room was the only location in which I could assess
whether the product worked for me or not. Given these circumstances, I
thought I had as much right to a fitting room as somebody with a t–shirt to
try on, and I was annoyed. The SA said she hadn't realized that, and still
tried to rush me out so that people with actual clothing could use the room.
I also didn't like the loud volume of the music. (It was at least as loud as
at A&F and maybe louder). If I'd been shopping with a friend we'd have to
raise our voices to hear each other, and the store wasn't very busy.
My final comment isn't a rant but a caution to them on designing interiors.
The stores had off–white tile and off–white grout. Already there were grease
stains on the grout. How they are going to maintain those floors so that
they don't look dirty is beyond me. At both stores I saw maintenance guys
with mops out mopping the floors. I could be wrong, but the grout doesn't
look adequately sealed to me and I predict icky dirty floors.
You could tell they rushed to finish the interiors because there were many
temporary fixes in place (if you knew what to look for).
All in all, in terms of new stores I am MUCH happier with our Zara. I bought
a fab black wool coat there today.
"cofarb" <do...@cofarb.com>


"Queue" <qu...@fashionhouse.com> wrote in message
news:g5GdnRWRrvXzthDenZ2dnUVZ_tadn...@speakeasy.net...

H&M finally opened in my area and I finally went. An acquaintance went on
opening day and reported that she gave up because the line was 3 blocks
long. Another acquaintance has not reported in. I am worried she got
trampled in a stampede or something! ;)
We have 2 locations. I visited both, quickly. I found it a very
unsatisfying
experience. Although the stores were neat and full of merchandise, the
actual experience of shopping was a hassle. One of the first things that
bugged me was that all mirrors on the sales floor are tinted. A knit scarf
caught me eye. First off, it was less expensive at the smaller second
store
than at the first. (What gives?) Secondly, since every single mirror on
the
sales floors was tinted I could not get a realistic read of the color on
me
anywhere on the sales floor. By necessity I HAD to go to a fitting room as
I
was told those were the only non–tinted mirrors in the store.
Luckily the fitting rooms were mostly empty and I proceeded to try on the
scarf in the room with the door open. I did the usual modeling, in which I
try on the scarf in 3–4 various ways to make sure it works for me. I was
about finished when the SA came over and said, "Excuse me, I have people
waiting in line to try on CLOTHES". I politely explained to her that yes,
I
was just finishing up, but that since all the sales floor mirrors were
tinted, the fitting room was the only location in which I could assess
whether the product worked for me or not. Given these circumstances, I
thought I had as much right to a fitting room as somebody with a t–shirt
to
try on, and I was annoyed. The SA said she hadn't realized that, and still
tried to rush me out so that people with actual clothing could use the
room.
I also didn't like the loud volume of the music. (It was at least as loud
as
at A&F and maybe louder). If I'd been shopping with a friend we'd have to
raise our voices to hear each other, and the store wasn't very busy.
My final comment isn't a rant but a caution to them on designing
interiors.
The stores had off–white tile and off–white grout. Already there were
grease
stains on the grout. How they are going to maintain those floors so that
they don't look dirty is beyond me. At both stores I saw maintenance guys
with mops out mopping the floors. I could be wrong, but the grout doesn't
look adequately sealed to me and I predict icky dirty floors.
You could tell they rushed to finish the interiors because there were many
temporary fixes in place (if you knew what to look for).
All in all, in terms of new stores I am MUCH happier with our Zara. I
bought
a fab black wool coat there today.
Your rants about H&M don't address *my* list! I agree about the noise. My
H&M has two dressing rooms and two cashier stations on its first floor
(where all the adult clothing is) but never more than one of each is ever
open. And the dressing room and cashier station are on opposite ends of the
store.
But my biggest rant is that the clothing is completely mixed up. If you
want a cardigan, you have to go through every single rack in every area of
the women's department. The clothing isn't grouped by style or color or by
how formal or informal it is. It takes forever. And God forbid you try to
ask a sales associate if they have something. They act as if you are crazy
to expect them to know if they have any black cardigans (or whatever). They
stop just shy of saying, "How the hell should *I* know?"
The chances of finding your item in your size are so slim that I have given
up looking for anything at H&M. I may browse once in awhile, but if "need"
something, I look elsewhere.
cofarb
"val189" <gwehr...@bellsouth.net>
What does H & M stand for?
Gee, even my local Goodwill is organized by type, and size.
"M Elizabeth" <whoopingcran...@cox.net>


"val189" <gwehr...@bellsouth.net> wrote in message
news:1133385965.083242.273...@g14g2000cwa.googlegroups.com...

What does H & M stand for?
Gee, even my local Goodwill is organized by type, and size.
Hennessey and Mauritz. I think they are a Swedish based company.
"cofarb" <do...@cofarb.com>


"M Elizabeth" <whoopingcran...@cox.net> wrote in message
news:4Lpjf.45586$2k5.35...@dukeread09...

<snipped>
I think they are a Swedish based company.
(Which explains the incredible long–waistedness of their clothes. I like to
think that I'd be a goddess in Sweden because brunette trolls are so rare.)
cofarb
"EMiriamD" <emiri...@gmail.com>
What does H & M stand for?
Hennes & Mauritz, the full name of the company.
"shinypenny" <shinypenny0...@yahoo.com>
cofarb wrote:
But my biggest rant is that the clothing is completely mixed up.
We don't have an H&M anywhere near us. So I was excited when I saw one
while on vacation recently. But I was disappointed: my rant is that
nothing fit me! It was all designed for tall people, not those petitely
proportioned with short stubby legs like mine. ;–)
With that said, prices looked decent and if we had one around here, I'm
sure my DD13 would love it. She wouldn't mind any of the issues you and
the OP are ranting about. She particularly likes the loud, blaring
music.
jen
"Nanm" <morris....@gmail.com>
At the H&M where I go, if I go, there is no loud music. If there were,
I wouldn't go in. This is why I don't go in to A&F. Does anyone else
remember thre late, great REAL Abercrombie & Fitch?
Anyhow, This one is usually well–stocked, if messy. There is really no
help from "sales" people, and yes, the mixed–up layout of the clothing
drives me nutso, too.
NM
"Queue" <qu...@fashionhouse.com>


"Nanm" <morris....@gmail.com> wrote in message
news:1133381491.165469.153...@g44g2000cwa.googlegroups.com...

At the H&M where I go, if I go, there is no loud music. If there were,
I wouldn't go in. This is why I don't go in to A&F. Does anyone else
remember thre late, great REAL Abercrombie & Fitch?
Anyhow, This one is usually well–stocked, if messy. There is really no
help from "sales" people, and yes, the mixed–up layout of the clothing
drives me nutso, too.
NM
Yes, I remember the REAL A&F! One of the stores near me still has that "old
skool" look to it (dark woods, dark carpet, very preppy) and it's just
hysterical to see the logo'd sweatshirts and nightclub–loud music in that
interior.
That is a good point that you and cofarb made about the lack of product
organization at H&M. I did feel as if I had to look through the entire floor
in order to find a certain type of product. There didn't appear to be an
organizational layout (other than the "youth" v. "adult" floors), at least
not one that I could translate. Shopping needs to be made EASY, not hard.
OTOH our new Zara is loosely arranged into what I would call boutiques. Very
easy to shop. The only rant about Zara is the absence of 3–part mirrors so
that you can see how your backside looks at all angles. They have 2–part
mirrors and they don't quite cut it. At least the lighting is good there,
though!
Leigh Melton <le...@nbi.com>
On Wed, 30 Nov 2005 12:25:25 –0800, "Queue" <qu...@fashionhouse.com>
wrote:
That is a good point that you and cofarb made about the lack of product
organization at H&M. I did feel as if I had to look through the entire floor
in order to find a certain type of product. There didn't appear to be an
organizational layout (other than the "youth" v. "adult" floors), at least
not one that I could translate. Shopping needs to be made EASY, not hard.
I'm wondering if perhaps that isn't a strategy to make you look at all
the merchandise in the hopes that you'll see something you just can't
live without while you're searching for what you came in to buy.
I remember one time I was in a Rich's department store in Atlanta.
(Back when there *was* a Rich's.) They had obscured every exit to the
store with a false wall. I asked a sales assistant just how to get
the heck out of the store and she told me that was a common question
since the walls had been put up as part of a plan to keep people
wandering around the store. All it managed to do was annoy people and
make them ask where the exits were.
I agree with you that shopping needs to be easier instead of harder.
If the displays are nice, the merchandise high quality, the prices
reasonable and the staff courteous THEN people will stay longer and
buy more. Make the experience pleasant, not tricky.
And hey, you website designers – same for youse guys, too. :)
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
"EMiriamD" <emiri...@gmail.com>
I have mixed feelings about H&M. When the stores first opened in the
US a couple of years ago I was able to find tons of really great things
and so didn't mind wandering around plowing through everything in the
store (yes, it was unorganized then, which is obviously a management
decision). Nowadays, though, I rarely find things I like. Either my
taste has changed. Or theirs has.
Alice <freshmoroc...@gmailNOSPAM.com>
On Wed, 30 Nov 2005 17:25:30 –0500, Leigh Melton <le...@nbi.com>
wrote:
I remember one time I was in a Rich's department store in Atlanta.
(Back when there *was* a Rich's.) They had obscured every exit to the
store with a false wall. I asked a sales assistant just how to get
the heck out of the store and she told me that was a common question
since the walls had been put up as part of a plan to keep people
wandering around the store. All it managed to do was annoy people and
make them ask where the exits were.
Wow, that sounds terrible, if people ever had to evacuate the building
quickly in an emergency. Sounds like the store doesn't exist anymore,
but I'm sure that sort of thing wouldn't be done now because of
concerns about mall shootings or bombs.
Alice
"karatelady" <k...@spamcop.net>
Hennes and Mauritz...they are originally from Sweden.
Alice <freshmoroc...@gmailNOSPAM.com>
I have been to these H&M stores as well and have found them to be fun
to shop at. I was there for the grand opening – I arrived only about
30 minutes before the store opened, and waited about 2 hours in line
to get inside, but the time went by quickly because I was with a
friend from out of town who happened to be there for the weekend.
They also gave out lots of free goodies to the people who were there
for the opening – I received a shoe shine kit, an umbrella, a tote
bag, a plastic lunch kit with fork and knife in a zippered nylon bag,
and some people got t–shirts and sewing kits.
Once inside, it wasn't quite as chaotic as I was afraid it would be.
I was able to get some of the nicer silk Stella McCartney pieces in my
size and a couple of other things I had wanted. There were some items
I had seen in Europe about 2 months ago but which I couldn't find in
my size, so I was very happy to find almost all of them here.
Unfortunately, there was one item I *really* wanted which they still
didn't have in my size, so I have been going back periodically to
check as they say that sometimes they receive sizes in batches.
I've found that the salespeople were happy to check the stockroom when
it's less busy (like early in the morning on a weekday), especially if
you explain that you've been back repeatedly looking for something in
particular. I've sent at least four different people to check the
backroom for my item and I know they must've really checked because
one time one of them found and brought out four more of the same item
from off a truck (but unfortunately, none of them were in my size
either). Another of them also told me that I could call in the
mornings and ask for her by her name, and she would know what to look
for and would be happy to check for me. I think it must be very
different when they are busy, as I always see them working feverishly
trying to put back large piles of clothing discarded from the fitting
room and rearranging clothes that customers have put in the wrong
place.
The music was very loud for the opening because they had DJs and big
speakers, but those were gone after that first weekend. The music
might still be loud in the evenings and on weekends, but if you go in
the morning, it's very low–key soft jazz–like music.
I've been back a couple of times and I always tried things on in the
mirrors on the floor (just coats and that sort of thing – not like I
was stripping by the racks!) and hadn't noticed a tint in the mirrors,
but I guess I am less observant about such details. I will look for
that the next time I am there.
My main complaint is that the store is way too popular and gets quite
crowded at times – although they are generally pretty good about crowd
control – so I avoid it when it's busy. I also dislike the way they
seem to move things around every day. Whenever I go back to see if
they have restocked the item I'm looking for, it's in a different
place and that's aggravating.
It's very weird that the scarf was more expensive at one store than
the other, definitely some kind of snafu I guess. I wonder which
scarf that was. And the salesperson should not have been rude about
rushing anyone out of the dressing room.
Alice
On Tue, 29 Nov 2005 20:30:49 –0800, "Queue" <qu...@fashionhouse.com>
wrote:
H&M finally opened in my area and I finally went. An acquaintance went on
opening day and reported that she gave up because the line was 3 blocks
long. Another acquaintance has not reported in. I am worried she got
trampled in a stampede or something! ;)
We have 2 locations. I visited both, quickly. I found it a very unsatisfying
experience. Although the stores were neat and full of merchandise, the
actual experience of shopping was a hassle. One of the first things that
bugged me was that all mirrors on the sales floor are tinted. A knit scarf
caught me eye. First off, it was less expensive at the smaller second store
than at the first. (What gives?) Secondly, since every single mirror on the
sales floors was tinted I could not get a realistic read of the color on me
anywhere on the sales floor. By necessity I HAD to go to a fitting room as I
was told those were the only non–tinted mirrors in the store.
"Orora" <ororamapsREMOV...@hotmail.com>
"Queue" wrote:
Luckily the fitting rooms were mostly empty and I proceeded to try on the
scarf in the room with the door open. I did the usual modeling, in which I
try on the scarf in 3–4 various ways to make sure it works for me. I was
about finished when the SA came over and said, "Excuse me, I have people
waiting in line to try on CLOTHES". I politely explained to her that yes,
I
was just finishing up, but that since all the sales floor mirrors were
tinted, the fitting room was the only location in which I could assess
whether the product worked for me or not. Given these circumstances, I
thought I had as much right to a fitting room as somebody with a t–shirt
to
try on, and I was annoyed. The SA said she hadn't realized that, and still
tried to rush me out so that people with actual clothing could use the
room.
Hah! This is interesting; it's totally different than what I experienced.
The last time I was in there (back when they still had plus–sized clothes),
I was returning a pair of pants. Prior to returning the item, I was looking
for an exchange and found a velour hoodie. Seeing that I would usually wear
this item over another shirt and that there was a line for the fitting room,
I tried it on over what I was wearing. A salesperson practically ran over
to me and said "Maam" (which didn't endear him to me) "You can't try that on
out here. You need to get a fitting room." I looked at him incredulously.
"You're telling me I can't try on a jacket over my clothes?" "No, you
can't." "And I have to wait for a fitting room to try on a hoodie??" "Yes."
I put the hoodie back on the rack, returned the pants and haven't been back
since.
O.
"Vicki in DC" <Nickycharles2...@yahoo.com>
....or both? I think quality has been sacrificed with the expansion of
stores because I still use and like everything I got from H & M right
when they came to the US. But I've consigned everything I bought there
the year after that up to now. The fit/quality took a dive. It's sad,
I was so excited when H and M first came to the US, now I never go in
anymore. As they've gone into the dumper, Target's gotten much better.
Just IMO.
Vicki in DC
"cofarb" <do...@cofarb.com>


"Vicki in DC" <Nickycharles2...@yahoo.com> wrote in message
news:1133464038.238724.62...@g47g2000cwa.googlegroups.com...

...or both? I think quality has been sacrificed with the expansion of
stores because I still use and like everything I got from H & M right
when they came to the US. But I've consigned everything I bought there
the year after that up to now. The fit/quality took a dive. It's sad,
I was so excited when H and M first came to the US, now I never go in
anymore. As they've gone into the dumper, Target's gotten much better.
Just IMO.
Vicki in DC
I don't know about the clothes for *very* young children, but the big kids'
clothes can be really nice at H&M. I have several long–sleeve cotton knit
tops that are made of really wonderful fabric that has held its shape and
color through dozens of washings/dryings. (I do better at their kids' dept
than their women's dept.)
cofarb
"Nanm" <morris....@gmail.com>
I buy a lot of things there for my little guy (he's almost 2). I think
the quality, for the price, is outstanding. I think the styles are
very European looking. The prices are very low for stylish looking
clothing, and the quality is on a par with more expensive brands, like
Tea, Petit Bateau, Cakewalk and Oilily.
I don't like to spend a lot on his clothes, but I also want him to look
cute, so this is a nice place to shop. I prefer to spend more on a
good, high quality pair of shoes for him, because you only get one pair
of feet, and I figure he should have a decent pair.
The Target clothes fade and fall apart within a few washings. KMart
seems to be much better, believe it or not!
NM
NM
"ahmward" <nospam.ahmw...@yahoo.com>


"Nanm" <morris....@gmail.com> wrote in message
news:1133476195.702248.28...@g14g2000cwa.googlegroups.com...

I buy a lot of things there for my little guy (he's almost 2). I think
the quality, for the price, is outstanding. I think the styles are
very European looking. The prices are very low for stylish looking
clothing, and the quality is on a par with more expensive brands, like
Tea, Petit Bateau, Cakewalk and Oilily.
I don't like to spend a lot on his clothes, but I also want him to
look
cute, so this is a nice place to shop. I prefer to spend more on a
good, high quality pair of shoes for him, because you only get one
pair
of feet, and I figure he should have a decent pair.
The Target clothes fade and fall apart within a few washings. KMart
seems to be much better, believe it or not!
NM
NM
My son was a JC Penney kid and he still brings it up that his sisters
had Florence Eismans and similar clothing. He forgets that most were
hand me downs from a friend.
Audrey
"Vicki in DC" <Nickycharles2...@yahoo.com>
Hmmmm, thanks for the raves about kid's clothes from H & M. I'll have
to go back and revisit the kids section, something I last did when DD
was a baby (she just turned 2, close in age to your little guy, Nanm).
IIRC the selection for babies wasn't that great but the toddler
selection was.
Vicki in DC
"Nanm" <morris....@gmail.com>
Yes, not much for babies, lots for toddlers. The clothing for little
girls is very, very cute.
And, funny about the Florence Eisman, Audrey. My sister and I wore a
lot of Florence Eisman that had been handed down from my cousin. My
aunt had bought it mostly at second–hand shops and yard sales. Also,
she HAND SMOCKED dresses for my cousin, which were then passed to us.
NM
"Queue" <qu...@fashionhouse.com>
Before this, I'd only been to H&M stores in Europe and I didn't notice
tinted mirrors. Must be something new?


"Alice" <freshmoroc...@gmailNOSPAM.com> wrote in message
news:1t5so1tid0hhvkg9t32fp0e8v0fnfav...@4ax.com...

I have been to these H&M stores as well and have found them to be fun
to shop at. I was there for the grand opening – I arrived only about
30 minutes before the store opened, and waited about 2 hours in line
to get inside, but the time went by quickly because I was with a
friend from out of town who happened to be there for the weekend.
They also gave out lots of free goodies to the people who were there
for the opening – I received a shoe shine kit, an umbrella, a tote
bag, a plastic lunch kit with fork and knife in a zippered nylon bag,
and some people got t–shirts and sewing kits.
Once inside, it wasn't quite as chaotic as I was afraid it would be.
I was able to get some of the nicer silk Stella McCartney pieces in my
size and a couple of other things I had wanted. There were some items
I had seen in Europe about 2 months ago but which I couldn't find in
my size, so I was very happy to find almost all of them here.
Unfortunately, there was one item I *really* wanted which they still
didn't have in my size, so I have been going back periodically to
check as they say that sometimes they receive sizes in batches.
I've found that the salespeople were happy to check the stockroom when
it's less busy (like early in the morning on a weekday), especially if
you explain that you've been back repeatedly looking for something in
particular. I've sent at least four different people to check the
backroom for my item and I know they must've really checked because
one time one of them found and brought out four more of the same item
from off a truck (but unfortunately, none of them were in my size
either). Another of them also told me that I could call in the
mornings and ask for her by her name, and she would know what to look
for and would be happy to check for me. I think it must be very
different when they are busy, as I always see them working feverishly
trying to put back large piles of clothing discarded from the fitting
room and rearranging clothes that customers have put in the wrong
place.
The music was very loud for the opening because they had DJs and big
speakers, but those were gone after that first weekend. The music
might still be loud in the evenings and on weekends, but if you go in
the morning, it's very low–key soft jazz–like music.
I've been back a couple of times and I always tried things on in the
mirrors on the floor (just coats and that sort of thing – not like I
was stripping by the racks!) and hadn't noticed a tint in the mirrors,
but I guess I am less observant about such details. I will look for
that the next time I am there.
My main complaint is that the store is way too popular and gets quite
crowded at times – although they are generally pretty good about crowd
control – so I avoid it when it's busy. I also dislike the way they
seem to move things around every day. Whenever I go back to see if
they have restocked the item I'm looking for, it's in a different
place and that's aggravating.
It's very weird that the scarf was more expensive at one store than
the other, definitely some kind of snafu I guess. I wonder which
scarf that was. And the salesperson should not have been rude about
rushing anyone out of the dressing room.
Alice
On Tue, 29 Nov 2005 20:30:49 –0800, "Queue" <qu...@fashionhouse.com>
wrote: