Always check your receipts. I *thought* I returned an MJ Venetia last
weekend, but when I checked my Visa online, I found that the SA had rung
it up as a purchase! So at that moment, I was out double the cost and no
handbag to show for it. Grrr.
Of course, when I dug out the receipt and looked at it, I saw that it
said "purchase" and not "return". I hadn't had to sign anything, which I
thought was odd at the time, but not enough to confirm that the receipt
was correct.
The good news is that it's a Nordstrom Visa, so they had a nice CS rep on
their 24 hour support line to whom I could complain and get the thing
fixed. She looked up the two transactions and confirmed that the item
SKU was identical, apologized profusely, and assured me that the Nordies
Rack would be contacted to get the credit put back on my account. You
can be sure that I will be checking the account constantly until I see
that credit appear, esp since my DH dryly pointed out that the amount in
question could have purchased a completely respectable laptop computer.
LOL
SO always check the receipt. Assume nothing! (Sigh.)
Michele
"I'm not mad at you, I'm mad at the dirt."
Joan Crawford in "Mommie Dearest"
Take out the NOT to get the correct email address.
Not just the receipt, but if you can manage to see the screen as the sales
assistant is ringing you up, always try to watch without looking too goose
necked and curious. I was grocery shopping the other night and was dead
tired, but I still managed to look at the sales screen. My clerk at the
grocery store scanned a *HUGE* box of laundry detergent that was about
fifteen dollars TWICE.
Then when I told him what he'd done, he got all ego whipped and profusely
defensive and said I was wrong. I asked him to scroll up the screen, and
sure enough I was 100% right and he'd scanned it a second time and it went
through. Little twerp *still* tried to act like it was a mechanical error
and it wasn't his own fault. The bagger then said "Yeah, I heard two beeps
one immediately following the other also, but I thought she maybe had a
second box down below on the cart, so I didn't say anything".
Therefore, had I not been watching, I would've spent about 30 damned dollars
on a stupid box of laundry detergent. (Shoot, for that chunk of change I
could've had the crap dry cleaned...heh, heh...)When the lady behind me saw
that I was right and the checker was wrong, she glared at him with a funny
as heck look that just reeked of "If you try to pull that on me, I'm going
to slap you, Cashier Boy. You had better ring me right, Babycakes!" LOL.
I charged my entire order of about $100 on my credit card, so I'm definitely
glad I noticed his mistake before I scanned my card and signed for it. (Sure
they could've fixed it later, but at least I saved myself the hassle.) Even
if you're busy, in a hurry, or tired, it's your own money, so don't always
trust that it's been scanned correctly every time or that the *sale* price
is the one in the machine.
Every time I go to this one particular Walgreens here in Seattle that
happens. They *NEVER* have the advertised sale prices in the machine at that
particular location (even the by one get one frees, it's just nutty) and if
you don't *SAY* something, keep your eye on the check out screen and speak
up, you wind up screwed in to paying the nonadvertised price, which is
basically a waste of a whole shopping trip.
I don't get it, either, since all of the other Wlgrns. in the city seem to
be on the ball except for that one. The management at that one location must
be lazy about entering the sales codes/prices in to their system on a timely
basis.
JN