Hey Dana
thanks for you input (also thanks to Jean, Melanie and everyone else who
shared in this thread)
I in fact do stand by my it was new , untouched when I sent it. She later
sent me another email that stated she thought the shadow had been swiped
too> I KNOW that didn't happen because I thought the color looked like ick
when I got it.
anyway.. I haven't heard from her since I made the offer.
I have contacted Ebay about this because what this buyer told me in her
email does NOT jive with the evidence that she was on Ebay buying and
selling during the entire period.
I think she had buyers remorse and didn't want it and figured that 1) she
could get her money back and 2) could stick me with a bunch of products she
had used.
UGH.
I think my feedback says it all
553 feedbacks over 664 positives
Stevie
Stevie I finally saw your message this morning (had to go to google
AOL is
only letting a few messages through).
Anyway, a couple of years ago I had a lady at ebay do the same thing. I
know
for a fact that the item was brand new and still in the box. It came out
of
the box only long enough to take a picture. She demanded that I refund
half
her money for the item. I said No she went away, grumbling and
mumbling.
If you indeed know for sure that the item was new then you owe her
nothing.
For all you know, she could have opened the items and realized that she
didn't
like the colors so now she's trying to say they look used so she can get
her
money back and buy other items.
If the auction was exactly as stated and there's proof the package was
delivered then I think your obligation ends there.
Dana in DE