Home / alt.fashion / Saturday, November 06, 2004
the items were listed on the packing slip, but the one item I wanted the most
(actually it was 3 tubes of moisturizer with a sunblock) was missing. I
immediately called the cust. service number and a very pleasant gal answered.
I asked if there was a second box coming with that item, for this box was very
well stuffed with the other items and that thick bubble wrap. She said no, she
was very apologetic that the item was omitted and said it would go out first
thing on Monday. I also received a confirmation of this in my email.
So...NO...I do not think you have the heebie–jeebies. Her testy attitude was
not necessary.
Carol
"Leigh Melton" <le...@nbi.com> wrote in message
news:ibtqo01c3m1l25e2b1n2evc9ehvhr8n...@4ax.com...
immediately. Hopefully it has already been shipped and is on its way to you
right now. As for the testy company rep, I think I'd cut her a little
slack. You never know what kind of day she was having. (I had a few
horrible days last week myself.) And if she was the one responsible for
marking the packing slip and was just reamed out by a higher–up, she may
have been smarting from the experience.
I say, as long as you get the item, I'd forget about the attitude problem.
(I hope it's all great stuff and worth the wait.)
cofarb
is this unreasonable? (customer service question)
Leigh Melton <le...@nbi.com>
11/6/2004 8:16:36 PM
I ordered three items from a concern (I won't name them now, just in
case I'm off base). The package arrives in a timely fashion. Inside
is a packing slip indicating three items have been shipped, but only
two items are included. No sign of the third.
This is the first order I have placed with this company so I have no
prior experience to give me any confidence it's not going to turn into
a big hassle. I email the company with "please credit me for or ship
missing item ASAP".
I get a phone call from a company rep telling me the item was being
drop–shipped. She was very testy, her tone making me think she was
offended by my email of complaint about the missing item. When I tell
her – as I mentioned in the email – that there was no indication that
the item was being drop–shipped and the packing slip was marked
"SHIPPED" – she says in a somewhat sarcastic way "I'm SO sorry, that
was an oversight".
I don't feel I'm being unreasonable in thinking that I'm not a
mind–reader, but the CSR gave me such a lot of attitude I'm wondering
"did I over–react?" The attitude part ticks me off in and of itself
(I was NOT rude in my email, nor on the phone) but when I get a
packing slip that states "shipped", I expect the item to be in the box
unless the packing slip states it's being shipped separately for some
reason.
Do I just have the pre–holiday heebie–jeebies?
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
case I'm off base). The package arrives in a timely fashion. Inside
is a packing slip indicating three items have been shipped, but only
two items are included. No sign of the third.
This is the first order I have placed with this company so I have no
prior experience to give me any confidence it's not going to turn into
a big hassle. I email the company with "please credit me for or ship
missing item ASAP".
I get a phone call from a company rep telling me the item was being
drop–shipped. She was very testy, her tone making me think she was
offended by my email of complaint about the missing item. When I tell
her – as I mentioned in the email – that there was no indication that
the item was being drop–shipped and the packing slip was marked
"SHIPPED" – she says in a somewhat sarcastic way "I'm SO sorry, that
was an oversight".
I don't feel I'm being unreasonable in thinking that I'm not a
mind–reader, but the CSR gave me such a lot of attitude I'm wondering
"did I over–react?" The attitude part ticks me off in and of itself
(I was NOT rude in my email, nor on the phone) but when I get a
packing slip that states "shipped", I expect the item to be in the box
unless the packing slip states it's being shipped separately for some
reason.
Do I just have the pre–holiday heebie–jeebies?
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
"Stevie" <privilegemagaz...@charter.net>
11/6/2004 5:53:49 PM
Hey Leigh
as a person who has spent serious time in retail and in management I would
definitely ask a higher up (write a snail mail letter if possible) and ask
about how drop ships are accounted for.
also mention the person whom you spoke to and say in a kind fashion (if
that's possible) that she wasn't as helpful and seemed to be having a bad
day
that's enough to get the other person's attention and that they will
probably contact you
to find out details
Stevie
"Leigh Melton" <le...@nbi.com> wrote in message
news:ibtqo01c3m1l25e2b1n2evc9ehvhr8n...@4ax.com...
as a person who has spent serious time in retail and in management I would
definitely ask a higher up (write a snail mail letter if possible) and ask
about how drop ships are accounted for.
also mention the person whom you spoke to and say in a kind fashion (if
that's possible) that she wasn't as helpful and seemed to be having a bad
day
that's enough to get the other person's attention and that they will
probably contact you
to find out details
Stevie
"Leigh Melton" <le...@nbi.com> wrote in message
news:ibtqo01c3m1l25e2b1n2evc9ehvhr8n...@4ax.com...
I ordered three items from a concern (I won't name them now, just in
case I'm off base). The package arrives in a timely fashion. Inside
is a packing slip indicating three items have been shipped, but only
two items are included. No sign of the third.
This is the first order I have placed with this company so I have no
prior experience to give me any confidence it's not going to turn into
a big hassle. I email the company with "please credit me for or ship
missing item ASAP".
I get a phone call from a company rep telling me the item was being
drop–shipped. She was very testy, her tone making me think she was
offended by my email of complaint about the missing item. When I tell
her – as I mentioned in the email – that there was no indication that
the item was being drop–shipped and the packing slip was marked
"SHIPPED" – she says in a somewhat sarcastic way "I'm SO sorry, that
was an oversight".
I don't feel I'm being unreasonable in thinking that I'm not a
mind–reader, but the CSR gave me such a lot of attitude I'm wondering
"did I over–react?" The attitude part ticks me off in and of itself
(I was NOT rude in my email, nor on the phone) but when I get a
packing slip that states "shipped", I expect the item to be in the box
unless the packing slip states it's being shipped separately for some
reason.
Do I just have the pre–holiday heebie–jeebies?
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
case I'm off base). The package arrives in a timely fashion. Inside
is a packing slip indicating three items have been shipped, but only
two items are included. No sign of the third.
This is the first order I have placed with this company so I have no
prior experience to give me any confidence it's not going to turn into
a big hassle. I email the company with "please credit me for or ship
missing item ASAP".
I get a phone call from a company rep telling me the item was being
drop–shipped. She was very testy, her tone making me think she was
offended by my email of complaint about the missing item. When I tell
her – as I mentioned in the email – that there was no indication that
the item was being drop–shipped and the packing slip was marked
"SHIPPED" – she says in a somewhat sarcastic way "I'm SO sorry, that
was an oversight".
I don't feel I'm being unreasonable in thinking that I'm not a
mind–reader, but the CSR gave me such a lot of attitude I'm wondering
"did I over–react?" The attitude part ticks me off in and of itself
(I was NOT rude in my email, nor on the phone) but when I get a
packing slip that states "shipped", I expect the item to be in the box
unless the packing slip states it's being shipped separately for some
reason.
Do I just have the pre–holiday heebie–jeebies?
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
Ruddell <ruddell'Elle–Kabo...@canada.com>
11/7/2004 3:00:48 AM
In <10or01ebcnu2...@corp.supernews.com> Stevie wrote:
had a rep who may have just been having a bad day, but no matter. Rude
is rude.
The two rules in business are always as follows:
Rule #1. The customer is always right.
Rule #2. If the customer is wrong, refer to rule #1.
––
Cheers
Dennis
Remove 'Elle–Kabong' to reply
Hey Leigh
as a person who has spent serious time in retail and in management I
would definitely ask a higher up (write a snail mail letter if
possible) and ask about how drop ships are accounted for. also mention
the person whom you spoke to and say in a kind fashion (if that's
possible) that she wasn't as helpful and seemed to be having a bad
day that's enough to get the other person's attention and that they
will probably contact you to find out details Stevie "Leigh Melton"
A follow up as you suggest is a good idea. Sounds like Leigh could have as a person who has spent serious time in retail and in management I
would definitely ask a higher up (write a snail mail letter if
possible) and ask about how drop ships are accounted for. also mention
the person whom you spoke to and say in a kind fashion (if that's
possible) that she wasn't as helpful and seemed to be having a bad
day that's enough to get the other person's attention and that they
will probably contact you to find out details Stevie "Leigh Melton"
had a rep who may have just been having a bad day, but no matter. Rude
is rude.
The two rules in business are always as follows:
Rule #1. The customer is always right.
Rule #2. If the customer is wrong, refer to rule #1.
––
Cheers
Dennis
Remove 'Elle–Kabong' to reply
carolc...@aol.combyespam (Carol)
11/7/2004 3:05:53 AM
I ordered three items from a concern (I won't name them now, just in
case I'm off base). The package arrives in a timely fashion. Inside
is a packing slip indicating three items have been shipped, but only
two items are included. No sign of the third.
Leigh, the same thing happened to me the other day with my Avon order. All of case I'm off base). The package arrives in a timely fashion. Inside
is a packing slip indicating three items have been shipped, but only
two items are included. No sign of the third.
the items were listed on the packing slip, but the one item I wanted the most
(actually it was 3 tubes of moisturizer with a sunblock) was missing. I
immediately called the cust. service number and a very pleasant gal answered.
I asked if there was a second box coming with that item, for this box was very
well stuffed with the other items and that thick bubble wrap. She said no, she
was very apologetic that the item was omitted and said it would go out first
thing on Monday. I also received a confirmation of this in my email.
So...NO...I do not think you have the heebie–jeebies. Her testy attitude was
not necessary.
Carol
julan...@aol.com (Linda)
11/7/2004 12:22:56 PM
Leigh writes:
should have indicated the missing item was being shipped separately. The
customer service rep's attitude was uncalled for.
Linda
I don't feel I'm being unreasonable in thinking that I'm not a
mind–reader, but the CSR gave me such a lot of attitude I'm wondering
"did I over–react?" The attitude part ticks me off in and of itself
(I was NOT rude in my email, nor on the phone) but when I get a
packing slip that states "shipped", I expect the item to be in the box
unless the packing slip states it's being shipped separately for some
reason.
Absolutely – this is shabby accounting on the etailers part. The receipt mind–reader, but the CSR gave me such a lot of attitude I'm wondering
"did I over–react?" The attitude part ticks me off in and of itself
(I was NOT rude in my email, nor on the phone) but when I get a
packing slip that states "shipped", I expect the item to be in the box
unless the packing slip states it's being shipped separately for some
reason.
should have indicated the missing item was being shipped separately. The
customer service rep's attitude was uncalled for.
Linda
"cofarb" <do...@cofarb.com>
11/7/2004 8:18:07 AM
"Leigh Melton" <le...@nbi.com> wrote in message
news:ibtqo01c3m1l25e2b1n2evc9ehvhr8n...@4ax.com...
I ordered three items from a concern (I won't name them now, just in
case I'm off base). The package arrives in a timely fashion. Inside
is a packing slip indicating three items have been shipped, but only
two items are included. No sign of the third.
This is the first order I have placed with this company so I have no
prior experience to give me any confidence it's not going to turn into
a big hassle. I email the company with "please credit me for or ship
missing item ASAP".
I get a phone call from a company rep telling me the item was being
drop–shipped. She was very testy, her tone making me think she was
offended by my email of complaint about the missing item. When I tell
her – as I mentioned in the email – that there was no indication that
the item was being drop–shipped and the packing slip was marked
"SHIPPED" – she says in a somewhat sarcastic way "I'm SO sorry, that
was an oversight".
I don't feel I'm being unreasonable in thinking that I'm not a
mind–reader, but the CSR gave me such a lot of attitude I'm wondering
"did I over–react?" The attitude part ticks me off in and of itself
(I was NOT rude in my email, nor on the phone) but when I get a
packing slip that states "shipped", I expect the item to be in the box
unless the packing slip states it's being shipped separately for some
reason.
Do I just have the pre–holiday heebie–jeebies?
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
You were definitely right to try to get them to account for the missing item case I'm off base). The package arrives in a timely fashion. Inside
is a packing slip indicating three items have been shipped, but only
two items are included. No sign of the third.
This is the first order I have placed with this company so I have no
prior experience to give me any confidence it's not going to turn into
a big hassle. I email the company with "please credit me for or ship
missing item ASAP".
I get a phone call from a company rep telling me the item was being
drop–shipped. She was very testy, her tone making me think she was
offended by my email of complaint about the missing item. When I tell
her – as I mentioned in the email – that there was no indication that
the item was being drop–shipped and the packing slip was marked
"SHIPPED" – she says in a somewhat sarcastic way "I'm SO sorry, that
was an oversight".
I don't feel I'm being unreasonable in thinking that I'm not a
mind–reader, but the CSR gave me such a lot of attitude I'm wondering
"did I over–react?" The attitude part ticks me off in and of itself
(I was NOT rude in my email, nor on the phone) but when I get a
packing slip that states "shipped", I expect the item to be in the box
unless the packing slip states it's being shipped separately for some
reason.
Do I just have the pre–holiday heebie–jeebies?
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
immediately. Hopefully it has already been shipped and is on its way to you
right now. As for the testy company rep, I think I'd cut her a little
slack. You never know what kind of day she was having. (I had a few
horrible days last week myself.) And if she was the one responsible for
marking the packing slip and was just reamed out by a higher–up, she may
have been smarting from the experience.
I say, as long as you get the item, I'd forget about the attitude problem.
(I hope it's all great stuff and worth the wait.)
cofarb
Leigh Melton <le...@nbi.com>
11/7/2004 1:57:05 PM
On Sun, 7 Nov 2004 08:18:07 –0500, "cofarb" <do...@cofarb.com> wrote:
I'm going to do. I'll wait a week for the missing item (the rep said
it had been shipped) and if I don't see it after that, I will call
them but otherwise I'm just going to let it drop. I really don't want
to be one of those customers–from–heck that we've all dealt with at
some time or another.
I have tracking numbers on a lot of stuff I ordered last week, it's
exciting waiting for the stuff to roll in! Time to get out the
wrapping paper!
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck
You were definitely right to try to get them to account for the missing item
immediately. Hopefully it has already been shipped and is on its way to you
right now. As for the testy company rep, I think I'd cut her a little
slack. You never know what kind of day she was having. (I had a few
horrible days last week myself.) And if she was the one responsible for
marking the packing slip and was just reamed out by a higher–up, she may
have been smarting from the experience.
Thanks for the responses from everyone, I think this is basically what immediately. Hopefully it has already been shipped and is on its way to you
right now. As for the testy company rep, I think I'd cut her a little
slack. You never know what kind of day she was having. (I had a few
horrible days last week myself.) And if she was the one responsible for
marking the packing slip and was just reamed out by a higher–up, she may
have been smarting from the experience.
I'm going to do. I'll wait a week for the missing item (the rep said
it had been shipped) and if I don't see it after that, I will call
them but otherwise I'm just going to let it drop. I really don't want
to be one of those customers–from–heck that we've all dealt with at
some time or another.
I have tracking numbers on a lot of stuff I ordered last week, it's
exciting waiting for the stuff to roll in! Time to get out the
wrapping paper!
Leigh
––
Consequences, shmonsequences, as long as I'm rich. – D. Duck